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Class Information for Crucial Conversations: Nurse Managers & Program Directors (CCND Only)


This is a refresher course for Nurse Managers & Program Directors. Crucial Conversations is a course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics--at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you'll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

Contact Hours

If this is the first time you are taking the course, you will receive 15 contacts hrs. Must attend all sessions on both days in order to receive contact hours. If you have completed the course since 2015, you will not receive contact hours.

Special Comments

If you have registered for this class and are unable to attend, please email Tammy Moore and notify your supervisor.

Target Audience

Clinical Center Nursing Department Leadership: Nurse Managers & Program Directors

Course Objectives

Crucial Conversations teaches participants how to a.) speak persuasively not abrasively, b.) foster team work and better decision making, c.) build acceptance rather than resistance, d.) resolve individual and group disagreements



No Sessions are currently open for registration for this class

This class has no upcoming registrations at this time